PACE (Protecting Australians for Catastrophic Events) is ARPC’s customer portal, which allows reinsurance pool customers to lodge their reinsurance premium and claims information in a secure and user-friendly environment.

PACE also allows ARPC to manage and process this information efficiently and effectively.

The PACE system allows insurers to:

• submit and validate quarterly premium returns
• view reports on their past submissions
• update most user details and addresses for their organisation
• view a premium statement
• submit monthly summary data, including loss estimates for events
• submit claims, including unallocated expenses, and view progress of claim payments
• view claims approval and payment details
• view list of historical declared events

For more information on how to use the PACE system, see the PACE User Manual.