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Access to Information

Australian Reinsurance Pool Corporation (ARPC) makes a range of information available for public access. You can formally request access to documents under the Freedom of Information Act 1982 (FOI Act). Alternatively, ARPC can provide certain information via various access arrangements, as outlined below.

Requesting information or documents

Most requests for information or copies of documents can be dealt with informally and quickly; a phone call or email may be all that is required.

General contact details:

Email: [email protected]

Telephone: 02 8223 6777

Post: Australian Reinsurance Pool Corporation, Gadigal Country, PO Box Q1432, Queen Victoria Building NSW 1230

Privacy contact details:

Email: [email protected]

Telephone: 02 8223 6792

Post: Privacy Officer (Chief Risk and Governance Officer), Australian Reinsurance Pool Corporation, Gadigal Country, PO Box Q1432, G Queen Victoria Building NSW 1230

Freedom of Information contact details:

Email: [email protected]

Telephone: 02 8223 6777

Post: Australian Reinsurance Pool Corporation, Gadigal Country, PO Box Q1432, , Queen Victoria Building NSW 1230

Information Publication Scheme contact details:

Email: [email protected]

Telephone: 02 8223 6777

Post: Australian Reinsurance Pool Corporation, Gadigal Country, PO Box Q1432, Gadigal Country, Queen Victoria Building, NSW 1230

Public Interest Disclosure contact details:

Email: [email protected]

Telephone: 02 8223 6779

Post: Manager, Compliance, Australian Reinsurance Pool Corporation, PO Box Q1432,  Queen Victoria Building NSW 1230

For information on how to make a public interest disclosure, click here.

Personal information – customers and stakeholders

You can ask to see, or be given a copy of, any personal information we hold about you without following a formal process under the FOI Act. There may be instances where this is not possible. In instances where you can, you will be advised. See ARPC’s Privacy page for details on how you can ask to see, or be given a copy of, any personal information we hold about you.

Personal information – current and former employees

Current and former ARPC employees can obtain access to their employment record. See ARPC’s Privacy page for details on how you can ask to see, or be given a copy of, personal information we hold about you.
Section 15A of the FOI Act requires you to use this procedure before making a request under the FOI Act. You may make an FOI request after 30 days if you are not satisfied with our response.

Information Publication Scheme

As required by the FOI Act, ARPC has an Information Publication Scheme page that provides information on our structure, functions, appointments, Annual Reports, consultation arrangements, FOI officer, information we routinely release following FOI requests, and information we routinely provide to Parliament.

Freedom of information

Under the FOI Act ARPC will give the Australian community access to information held by us, by:

  • Publishing information on the ARPC website as per the Information Publication Scheme (IPS); and
  • Providing the Australian community right of access to documents that is in line with the FOI Act.

Requesting information or documents

You can ask to see any document that we hold. We can refuse access to some documents, or parts of documents that are exempt. Exempt documents may include those relating to national security, documents containing material obtained in confidence and Cabinet documents, or other matters set out in the FOI Act.

Requesting information or documents

You can send your request:

Post: Australian Reinsurance Pool Corporation, PO Box Q1432, Gadigal Country, Queen Victoria Building NSW 1230

Disclosures

For more information on ARPC disclosures, visit the Freedom of Information page. 

To see the ARPC register of information that has been released under the FOI Act, view the Disclosure Log.

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Insurer customer logins to ARPC

Terrorism Insurer Portal (RISe)

RISe is ARPC’s Terrorism Reinsurance Pool (terrorism pool) insurer customer portal, which allows terrorism pool insurer customers to lodge their company information in a secure and user-friendly environment.

Cyclone Insurer Portal (PACE)

PACE is ARPC’s Cyclone Reinsurance Pool (cyclone pool) insurer customer portal, which allows cyclone pool insurer customers to lodge their company information in a secure and user-friendly environment.