• Print
  • Email
  • Print
  • Increase Font
  • Decrease Font

ARPC appoints Chief Claims and Customer Officer

Dr Christopher Wallace, Chief Executive of Australian Reinsurance Pool Corporation (ARPC), has announced the appointment of Jason Flanagan as Chief Claims and Customer Officer. His role will include ARPC’s Terrorism Reinsurance Pool as well as the proposed Cyclone Reinsurance Pool, covering cyclones and related flood damage, which is intended to commence from 1 July 2022.

Jason is also leading ARPC’s project for scheme implementation of the proposed Cyclone Reinsurance Pool.

He commenced in the CCCO role with ARPC on 7 February 2022.

Jason has substantial experience across both Claims and Customer functional areas within the insurance industry. His previous roles include Head of General Insurance Claims and Head of Customer Care and Regulatory Change at Westpac and an earlier stint with BT Financial Group as Head of Contact Centres and Head of Customer Relations. 

“Jason has direct experience with natural disaster insurance claims management in Northern Australia, gained through his role as Head of General Insurance Claims with Westpac,” said Dr Christopher Wallace, ARPC CEO.

“Jason was on the ground during the Townsville floods in 2019, where he gained firsthand experience about how such events impact local communities and the important role that general insurance plays in the community,” Dr Wallace said.

Jason also has external and internal auditing experience within financial services having worked as an auditor with KPMG and in internal audit roles with Bankers Trust early in his career. 

In November last year, Jason commenced working with ARPC as Chief of Scheme Implementation (in a non-ongoing contract) for the Cyclone Reinsurance Pool.

For ARPC-related media inquiries, please contact ARPC CEO Dr Christopher Wallace or ARPC Head of Public Affairs Alexander Drake, on (02) 8223-6777 or [email protected].