Senior Reinsurance Claims Officer

Join an organisation with a focus on diversity and inclusion, ensuring that all our employees feel welcomed, recognised, and valued.

About us – Australian Reinsurance Pool Corporation (ARPC)

ARPC’s purpose as a public financial corporation is to make a meaningful difference to Australian communities by providing sustainable and effective reinsurance for terrorism and cyclone events.

Our vision is to support insurers to deliver affordable terrorism and cyclone insurance in Australia. At ARPC, our values of Integrity, Respect, Service, and Wellbeing shape our behaviour, purpose, and delivery of outcomes.

Opportunity to be involved

Reporting to the Executive Manager, Claims Assessment & Audit, this role supports ARPC’s Claims Assessment, Audit and Fraud function by delivering high‑quality reinsurance claims services, maintaining strong insurer customer relationships and contributing to claims audit and fraud activities. This is a 12‑month non‑ongoing contract based in Sydney CBD.

Role responsibilities

Claims administration:

• Apply ARPC’s claims policies, procedures and service standards
• Receive, validate and process reinsurance claims in accordance with guidelines
• Maintain accurate data within ARPC’s claims management and reporting systems
• Escalate ambiguous or unusual matters where required
• Ensure claims are managed within agreed service levels
• Identify potential fraud and escalate appropriately
• Maintain complete records and prepare claims activity reports
• Contribute to process improvements

Senior Claims Officer–specific activities:

• Support the delivery of the Claims Audit and Review program.
• Identify risks, inefficiencies or non‑compliance and recommend improvements.

Risk Capability:

• Contribute to embedding effective risk management practices, supporting a culture of openness, accountability and continuous improvement

Other:

• Support onboarding for insurer customers and deliver high‑quality customer service
• Role model ARPC’s Values, Code of Conduct and Capability Framework
• Maintain contemporary knowledge of insurance and reinsurance trends

Candidate Attributes

Qualifications

Tertiary qualification – desired

Experience

Mandatory:

• Minimum 3 years’ experience in claims administration within the insurance industry

Desired:

• Exposure to reinsurance
• Exposure to general insurance

Technical capabilities

• Strong understanding of insurance/reinsurance and general claims processes
• Sound analytical skills and commercial judgement
• Strong written and verbal communication skills
• Proficiency in Word, PowerPoint and Excel
• High attention to detail, with the ability to work independently and within a team
• Ability to build strong stakeholder relationships with a customer‑service focus

Working at ARPC 

At ARPC, we provide a respectful and inclusive working environment that supports a positive employee experience. We offer an employee led wellbeing committee, lifestyle payment, continual professional development, work/life balance, a hybrid working environment, remote working kit (including ergonomic office chair and IT hardware), paid study assistance (including study leave), employer funded shutdown between Christmas and New Years’ Day and the option to purchase additional annual leave, and 15.4% company paid superannuation.

Note

The role is based in Sydney CBD, and you must be an Australian citizen and be able to obtain the Australian Government’s baseline security clearance successfully.

Please apply for this position with a resume and covering letter to [email protected]. Your application will be reviewed by a member of the HR team and suitable candidates will be invited to an interview for the role.

The closing date for applications for this role is 12 February 2026