“While the full scale of loses may take some time to emerge, we have already commenced making payments to insurers for eligible claims under the pool, helping to speed up the recovery process.”17 June 2025
The Cyclone Reinsurance Pool (cyclone pool) has released an updated summary following ex-Tropical Cyclone Alfred, which brought significant rainfall and destructive winds to communities in south east Queensland and northern New South Wales.
Insurers participating in the cyclone pool have reported a total of 68,684 claims[1] as at 16 June 2025, covering residential, small business and strata properties. The majority of claims received were for food spoilage and property damage due to severe winds, fallen trees or water ingress in homes.
Based on modelling and claims data provided by insurers participating in the cyclone pool, estimated insured losses from the event are currently projected to be approximately $1.44 billion.
ARPC Chief Executive, Dr Christopher Wallace said the cyclone pool continues to support insurers as they progress claims handling and recovery efforts:
“Ex-Tropical Cyclone Alfred caused widespread damage to homes, businesses and infrastructure. The cyclone pool is working closely with insurers to facilitate the reinsurance process and ensure claims are managed promptly,” Dr Wallace said.
“Prior to ex-Tropical Cyclone Alfred’s arrival, our claims team contacted our cyclone pool insurers operating across south east Queensland and northern New South Wales to provide a list of impacted postcodes and information on how to lodge a claims submission.
“While the full scale of loses may take some time to emerge, we have already commenced making payments to insurers for eligible claims under the pool, helping to speed up the recovery process.”
The cyclone pool provides reinsurance to insurers in relation to cyclone and cyclone-related flooding risks covered by home, contents, residential strata and small business insurance. ARPC has comprehensive arrangements to pay reinsurance claims to insurers for cyclone events, supported by premiums, reserves and the $10 billion Commonwealth guarantee.
For media inquiries, please contact Alexander Drake, Head of Public Affairs and Communications on (02) 8223-6777 or [email protected]
[1] Insurers submit claims reimbursements quarterly in arrears.