Senior Reinsurance Claims Officer

Join an organisation with a focus on diversity and inclusion, ensuring that all our employees feel welcomed, recognised, and valued.

About us – Australian Reinsurance Pool Corporation (ARPC)

ARPC’s purpose as a public financial corporation is to make a meaningful difference to Australian communities by providing sustainable and effective reinsurance for terrorism and cyclone events.

Our vision is to support insurers to deliver affordable terrorism and cyclone insurance in Australia. At ARPC, our values of Integrity, Respect, Service and Wellbeing shape how we work and deliver outcomes.

Opportunity to be involved

This is a 6-month parental leave cover opportunity for an experienced Senior Reinsurance Claims Officer. Reporting to the Director of Claims Assessment & Audit, you will support ARPC’s Claims Assessment, Audit and Fraud function by delivering high-quality reinsurance claims services, maintaining strong insurer customer relationships and contributing to claims audit and fraud activities.

Role responsibilities

Claims administration

• Apply ARPC’s claims policies, procedures and service standards.
• Receive, validate and process reinsurance claims in accordance with established guidelines.
• Maintain accurate data within ARPC’s claims management and reporting systems.
• Escalate ambiguous or unusual matters where required and ensure claims are managed within agreed service levels.
• Identify potential fraud and escalate appropriately.
• Maintain complete claims records and prepare claims activity reports.
• Identify and contribute to claims process improvements.

Senior Claims Officer–specific activities

• Support the delivery of the Claims Audit and Review program.
• Identify risks, inefficiencies or non compliance and recommend improvements.

Risk Capability

• Contribute to embedding effective risk management practices, supporting a culture of openness, accountability and continuous improvement

Other

• Support onboarding for insurer customers and deliver high quality customer service
• Role model ARPC’s Values, Code of Conduct and Capability Framework
• Maintain contemporary knowledge of insurance and reinsurance trends

Candidate attributes

Qualifications

• Tertiary qualification – Desirable

Experience

• Minimum 3 years’ experience in claims administration within the insurance industry – Mandatory
• Exposure to reinsurance & general insurance – Desirable

Technical capabilities

• Strong understanding of insurance/reinsurance and general claims processes.
• Sound analytical skills and commercial judgement.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, PowerPoint and Excel.
• High attention to detail, with the ability to work independently and collaboratively within a team.
• Ability to build strong stakeholder relationships with a customer-service focus.

Note

The role is based in Sydney CBD.

You must be an Australian citizen and be able to obtain an Australian Government baseline security clearance.

Please apply for this position with a resume and covering letter to [email protected].

Your application will be reviewed by a member of the HR team and suitable candidates will be invited to an interview for the role.

The closing date for applications for this role is 16 October 2026.