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Jason Flanagan

BCom (Accounting), GAICD

Chief Claims and Customer Officer

Jason Flanagan commenced in the CCCO role with ARPC on 7 February 2022. He has substantial experience across General Insurance Claims, Transformation and Customer functional areas within the insurance and the financial services industry. His previous roles include Head of General Insurance Claims and Head of Customer Care and Regulatory Change at Westpac and an earlier stint with BT Financial Group as Head of Contact Centres and Head of Customer Relations. 

His role at ARPC will include ARPC’s Terrorism Reinsurance Pool as well as the proposed Cyclone Reinsurance Pool, covering cyclones and related flood damage, which is intended to commence from 1 July 2022. Jason is also leading ARPC’s project for preparing for implementation of the proposed Cyclone Reinsurance Pool.

Jason has direct experience with natural disaster insurance claims management in Northern Australia, gained through his role as Head of General Insurance Claims with Westpac. He was also on the ground during the Townsville floods in 2019, where he gained firsthand experience about how such events impact local communities and the important role that general insurance plays in the community.

Early in his career Jason worked as an auditor with KPMG and in internal audit roles with Bankers Trust.

In November last year, Jason commenced working with ARPC as Chief of Scheme Implementation (in a non-ongoing contract) for the Cyclone Reinsurance Pool.

Jason holds a Bachelor of Commerce (Accounting) from UNSW. He is also a Chartered Accountant and a Graduate of the Australian Institute of Company Directors.