Privacy Policy and Statement

Privacy Act 1988

As a consequence of amendments to the Privacy Act 1988 (Privacy Act), 13 Australian Privacy Principles (APPs) have been implemented, which regulate the way we collect, store, provide access to, use and disclose personal information. The new APPs came into effect on 12 March 2014, and apply to public and private sector entities alike.

Although ARPC’s daily operations do not generally involve the collection, use and/or disclosure of any personal information, if we do so, you have the right to have your personal information kept private.

Your protections under the Privacy Act 1988

In compliance with APP 1, ARPC has revised its Privacy Policy to outline measures we will take to ensure that your personal information is kept private. The Privacy Act and the APPs in particular provide you with a range of rights in relation to your personal information, including:

  • your right to know what kind of information ARPC is collecting, how we collect it and why your information is being collected;
  • your personal information can only be collected by lawful and fair means, and can generally only be used for the purpose for which it was collected;
  • the requirement to seek your consent should ARPC wish to use your personal information for a secondary purpose;
  • your right to see what information ARPC holds about you and to have it corrected if it is incorrect, out of date or incomplete;
  • ARPC must store your personal information securely and protect it from interference or misuse;
  • you can make a complaint about how your personal information has been handled by ARPC;

You can find out more about how ARPC will use your personal information by reading ARPC’s Privacy Policy.

If you have privacy concerns

If you have any concerns in relation to how ARPC has collected, managed or disclosed your personal information, please read our Privacy Policy to familiarise yourself on ARPC’s approach to privacy. You can also send an enquiry to, or call our General Manager, Governance Risk and Compliance on +61 2 8223 6777.

For further information about the Privacy Act 1988, telephone the Office of the Australian Information Commissioner on 1300 363 992, or see


Privacy Statement

In accordance with the Guidelines for Federal Government World Wide Websites issued by the Australian Privacy Commissioner, the Australian Reinsurance Pool Corporation (ARPC) provides the following privacy statement.

Statistical information

When you visit this site the following information will be recorded by ARPC or its service providers for statistical purposes:

  • a record of your server address;
  • the top level domain name (for example, .com, .gov, .au);
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser that you use.

No attempt will be made to identify users of their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise its authority to inspect the Internet Service Providers log files.


Cookies are pieces of information that a website can transfer to an individual’s computer. These can be used to help personalise a website, manage visitor sessions or collect website use data. We use cookies to help collect website use and traffic data, and record user access preferences. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser. In spite of our efforts to reduce the impact, some functionality on the website may be affected by this.

Contacting ARPC by email

ARPC will only record your email address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your email address for any other purpose, and will not disclose it, without your consent.

Security of the Internet

You should be aware that there may be inherent risks associated with the transmission of information via the internet. For those who do not wish to use the internet, ARPC provides alternative ways of contacting its office. 

Website Feedback

We seek website feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to ARPC’s website.


Privacy Policy


ARPC usually collects information about individuals from the individuals themselves or their authorised representatives. Broadly grouped, our personal information holdings include:

  • documents relating to employment (including name, contact information, Tax File Numbers, bank account information, photos, health information, birth certificates, passport information)
  • documents relating to applications for employment (including qualifications, work history and referees’ reports)
  • documents relating to the appointments to Commonwealth Boards (including qualifications and work history)
  • distributions, mailing lists and contact lists (including telephone numbers and email addresses)
  • financial and other information about tenderers, contractors and customers
  • information provided in the course of making submissions or requests under Freedom of Information Act 1982.


We sometimes collect personal information from a third party or from a publicly available source, but only if:

  • the individual has consented to such collection or would reasonably expect us to collect their personal information in this way, or
  • it is necessary for a specific purpose.

From time to time, personal information is provided to us without being requested (for example, where you send us a letter or make an enquiry). When we receive such informatino, we will handle it in accordance with our obligations under the Privacy Act. We only collect personal information for purposes which are directly related to our functions or activities and only when it is necessary for, or directly related to, such purposes.

Sensitive information

On occasion, we may collect or hold sensitive information about you (such as information regarding your health, criminal record or associations that you are a member of). We may collect sensitive information about you if:

  • you have consented and the information is reasonably necessary for, or directly related to, one of our functions or activities; or
  • the collection is required or authorised by law.

Use and disclosure

We will only use information, including personal information, for the primary purpose for which it was collected. We may also use or disclose personal information for reasonably expected secondary purposes directly related to the primary purpose or for other purposes permitted under the Privacy Act. This includes where the use or disclosure is required or authorised by law or where the individual concerned has consented to the use or disclosure, or would reasonably expect the use or disclosure to occur.

We will undertake all reasonable effort to notify you at the time we collect the information, or shortly after, if we are likely to pass the information on to another body and, if relevant, the bodies to which the information is likely to be given. We do not usually disclosure personal information to overseas recipients.

Data security

We hold personal information on paper files, electronic files and databases. We will take all reasonable steps to ensure that all personal information in our possession or control is protected against loss, unauthorised access, misuse, disclosure or modification.

Data quality

We will take all reasonable steps to ensure that the personal information we collect is accurate, up to date and complete.

Our website

No attempt will be made to identify users of their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise its authority to inspect the Internet Service Providers log files.

How to access/correct your personal information or make a complaint

You can access the personal information that we hold about you and/or request corrections to any personal information we hold about you.

ARPC is committed to protecting your privacy. We will treat any accidental or unauthorised disclosure of your personal information seriously and deal with it promptly. If you think we have breached your privacy rights, you can make a complaint.

Please contact ARPC using the following details:

Telephone: 02 8223 6777


Or, post to: General Manager, Governance, Risk and Compliance
Australian Reinsurance Pool Corporation
PO Box Q1432
Queen Victoria Building NSW 1230